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Terms & Conditions

Please read prior to booking

All products, goods and equipment for hire remain the property of Weddings Under One Roof at all times. The hirer cannot undertake to sell, offer to sell, sub hire, lend the products, goods or equipment.

Liability

Safety

Weddings Under One Roof  and their staff cannot be held responsible for any safety issues which occur from the use of our equipment, consumables or the consumption of confectionery hired and placed at your event location. It is your responsibility to ensure that under no circumstances, any equipment hired is to be moved before, during or after the event by anyone other than Sweetmixcarts staff.
Hire equipment is strictly for indoor use only.
Please note that if hired equipment is left overnight, arrangements must be made in advance and agreed by hirer, hiree (customer) and venue management in writing to ensure that the necessary insurance is in place.

 
Children

Hire and guests should ensure that children are suitably supervised to avoid sweets being chosen which could pose a choking risk. This is especially important for children aged 5 years and under. Similar care should also be taken to ensure children’s safety relating to plastic bag packaging to avoid any risk of suffocation.

 
Allergies

Please note that some sweets may contain nuts or nut oils, or may have been made alongside other products that contain nuts. Therefore Weddings Under One Roof and their staff cannot be held responsible for any issues relating from food allergies. Weddings Under One Roof does not allow the hirer to add their own sweets to those provided as part of a package, this is for insurance and traceability purposes.

 
Making a Booking

Making a booking with Weddings Under One Roof denotes that you have read, agreed and understood our terms and conditions. So we kindly ask that you read them carefully, however, if you are unsure about anything please do not hesitate to contact us.

 
Booking Deposit

A £60 non-refundable deposit is required upon booking to secure your event date and time and the outstanding balance is due 28 days prior to your event, full payment date to be given on the booking confirmation. Booking will be confirmed in writing once the non-refundable deposit has been received.

 
Cancellations

If you cancel the booking up to 28 days before the event there will be no cancellation charge, however, we will retain the non-refundable £50 booking deposit. If you cancel after the 28 days period you will be charged a cancellation fee, this will be 50% of your total booking fee. Please advise us in writing by email to giftsunderoneroof@gmail.com before 28 days, we will acknowledge your cancellation.
If 28 days prior to your event full payment is not received, we will assume that our services are no longer required and withdraw our acceptance of your order.
Please note – no credits or refunds will be issued for returned unused confectionery or consumables.

 
Lost and / or Damaged Equipment

We expect our hired equipment to be returned to us in the same condition as it was supplied apart from normal use i.e. possible surface marks that can be wiped clean and glassware, plasticware, spoons, scoops and tongs that require cleaning.
However, damage to the hire equipment that exceeds normal use and would render your damage deposit non-refundable in whole or part includes:

  • Deep scratches or dents that require to be filled and repainted carts and/or LOVE letters

  • Broken or missing components, cart canopy, wheels, spokes, handles, decorative elements

  • Broken or damaged glassware

  • Lost or missing items

Missing or damaged items will be charged at their full replacement value. We will inform you in writing of any damages, with photographic evidence and you will be issued with an invoice for any charges in excess of Damage Deposit, to be paid within 14 days.

 
Additional information

Under no circumstances can the hirer attach banners or decorations to equipment.
Hired equipment must not be used by your guests to leave their drinks glasses on, as this may result in the equipment being permanently water damaged or stained.

 
Last minute Bookings

We maybe able to cater for last minute bookings; last minute bookings are bookings that have been placed less than four weeks before the event date. This bookings are subject to availability and full payment would be required to confirm the booking, or by email at giftsunderoneroof@gmail.com to discuss.

 
Delivery

Delivery, assembly and collection to and from your chosen venue within a 10 mile radius of B97 4HP , outside of this radius there will be a charge of 75p per mile.

 
Insurance and Certification

We hold Public Liability Insurance.

 
Photography

Unless you ask us not to Weddings Under One Roof reserves the right to take photographs of hired equipment at your event for promotional purposes.

 
Notification

Please note that all prices and equipment descriptions are subject to change without prior notification. When we have received the booking form and you have paid your deposit the original price quoted to you will of course be honoured.

 
Attendance

In the event of circumstances beyond our control resulting in Weddings Under One Roof being unable to attend your event, such as adverse weather conditions, a full refund but no compensation will be offered.

 
Venue

It is your responsibility to notify the venue management or wedding co-ordinator of our arrival on the morning of your event and to ensure that there is adequate space for hired equipment. You will also need to notify them when the hired equipment will be collected by us.

 
Hire for all of the above is normally up to 24 hours

By making a booking and paying a non-refundable deposit to Weddings Under One Roof  for any hire products, goods and equipment you are agreeing to comply with and are bound by these Terms and Conditions. A signature will be required on Booking form. N.B. Weddings Under One Roof shall require a signed and dated booking form or email confirmation agreeing to these Terms and Conditions.

BALLOON CARE GUIDE

Enjoy your balloons with our care tips

  • Balloons & Temperature

Please don't leave balloons in a hot car - helium expands in the heat and this could cause your balloons to pop! We recommend that you use air conditioning in your vehicle when transporting balloons on a hot day. If your balloons get rained on and start to droop, don't worry – they'll float again when dry. When helium-filled balloons are taken into the cold, they will temporarily deflate and will re-inflate again when warm. Please store in a cool room balloons are best kept at room temperature.

  • Inflation Time

Latex balloons if stored at the correct temperatures and conditions will only last 8-12 hours once inflated unless they are coated with a sealant called hi float, this will give the balloons an additional 24 hours flotation time. Foil balloons if stored in the right conditions will last around a week if not longer.

  • Faulty Balloons

If a foil balloon is faulty this normally shows upon inflation, which is why we always inflate 24hr before your display is need . However, sometimes there could be a problem with the valve and this would result in slow deflation over the first few hours, if you can not see an obvious tear or hole then this is normally the case and we can replace if this is the issue. If a balloon is found to have an obvious tear or hole then a replacement may be chargeable.

  • Balloons Safety, children & pets

Balloons are not a toy. Uninflated or burst balloons can present a choking hazard and should never be left with children under the age of eight without supervision. Store balloons away from pets to ensure that they cannot get themselves tangled with balloon ribbons or accidentally ingest popped balloons or their decorative contents such as confetti, feathers, or other materials. If a balloon pops, clear away any broken balloons and it's decorative contents (if applicable) immediately.

  • Balloons near walls & Ceilings

Lights, paint textures, irregular surfaces and even static can all pop balloons. If you are planning on placing your balloons on a ceiling, ensure that you test or check it first.

  • Latex balloons and Oxidization

Clear balloons become cloudy quickly when exposed to heat and sunshine. Coloured balloons will take on a velvety, matte appearance.

  • Balloons and the Environment

At the end of a balloon's life, cut the end of the balloon with scissors to remove any air or balloon gas, then dispose of it in the bin.

  • Balloons and Allergies

Most latex balloons are made of natural rubber latex and may cause allergies. Please look out for symptoms in case of allergies and seek immediate help.

  • Inhalation of helium

Inhaling helium can be dangerous and it is not recommended. It can deprive your body of oxygen and can result in a fatality.

  • Balloons can Pop,

It’s the nature of the item we work with. While we use the highest quality balloons and take every precaution necessary with your balloons to ensure they last through your event, once the balloons leave our door or we have left the venue, they are out of our control. Balloons can pop and sometimes this is beyond our control we will do our best to resolve if required.

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